Store Policy

Thank you for visiting and shopping at FreshFrosh. This Store Policy outlines our guidelines and terms and conditions for the use of our website and the purchase of products or services offered through our ecommerce platform. By accessing or using our website and making a purchase, you agree to be bound by this policy.

1. Privacy Notice:

a) At FreshFrosh, we respect your privacy and are committed to protecting your personal information. Our Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please review our Privacy Notice to understand our practices.

This Privacy Notice outlines how FreshFrosh collects, uses, discloses, and safeguards your information when you visit our website or make a purchase. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.

1. Information We Collect:

a) Personal Information: When you interact with our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for order processing, delivery, and customer support.

b) Usage Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, device information, and browsing patterns. This helps us improve our website and tailor our services to better meet your needs.

c) Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

1. Use of Information:

a) We use your personal information to process orders, deliver products/services, and provide customer support. This includes communicating with you about your order status, responding to inquiries, and resolving any issues.

b) We may use your email address to send you promotional offers, updates, and newsletters if you have opted to receive such communications. You can unsubscribe from these communications at any time.

c) We use usage information and cookies to improve our website functionality, analyze trends, and optimize our marketing efforts.

1. Disclosure of Information:

a) We may disclose your personal information to trusted third-party service providers who assist us in operating our website, processing payments, delivering products/services, and conducting business operations. These service providers are obligated to protect your information and are prohibited from using it for any other purpose.

b) We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

1. Data Security:

a) We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

b) It is important to note that while we take appropriate steps to protect your information, no website or online service is completely secure. You should take precautions to protect your personal information and use secure networks when accessing our website.

1. Your Rights:

a) You have the right to access, update, correct, or delete your personal information held by us. You can do so by contacting us using the information provided at the end of this Privacy Notice.

b) You have the right to opt-out of receiving promotional communications from us. You can unsubscribe from these communications through the unsubscribe link provided in the email or by contacting us.

1. Children's Privacy:

a) Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child, please contact us, and we will take appropriate steps to remove the information from our records.

1. Changes to this Privacy Notice:

a) We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The revised Privacy Notice will be posted on our website, and the date of the last update will be indicated at the end of the notice.

If you have any questions or concerns regarding our privacy practices or wish to exercise your rights, please contact us using the information provided below:

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1. Terms and Conditions:

a) Our Terms and Conditions govern your use of our website, including the terms of sale and purchase, account registration, intellectual property rights, limitations of liability, dispute resolution, and other important provisions. Please read our Terms and Conditions carefully before using our website or making a purchase.

1. Introduction:

a) These Terms and Conditions govern the sale and purchase of products or services from FreshFrosh. By accessing our website, making a purchase, or using our services, you agree to comply with these terms.

b) These Terms and Conditions may be updated or modified from time to time, and it is your responsibility to review the most current version. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms and Conditions.

1. Sale and Purchase:

a) By placing an order through our website, you are offering to purchase products or services subject to these Terms and Conditions. All orders are subject to acceptance and availability.

b) We reserve the right to refuse or cancel any order at our discretion, even if payment has been processed. In the event of order cancellation, a refund may be provided as per our Refund Policy.

c) Prices listed on our website are in the specified currency and are inclusive of applicable taxes, unless otherwise stated.

1. Account Registration:

a) To access certain features or make purchases on our website, you may be required to create an account. You agree to provide accurate, complete, and current information during the registration process.

b) You are responsible for maintaining the confidentiality of your account credentials and for any activities or transactions conducted through your account.

c) We reserve the right to suspend or terminate your account if we suspect any fraudulent, unauthorized, or inappropriate activity.

1. Intellectual Property Rights:

a) All intellectual property rights, including trademarks, logos, images, text, and other content, displayed on our website or associated with our products/services, are the property of FreshFrosh or its licensors.

b) You are granted a limited, non-exclusive, and non-transferable license to access and use our website and its content for personal and non-commercial purposes. You may not reproduce, modify, distribute, or exploit any content without our prior written consent.

1. Limitations of Liability:

a) FreshFrosh shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services.

b) Our liability, if any, for any direct damages shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.

1. Dispute Resolution:

a) Any disputes arising out of or relating to these Terms and Conditions, including the sale and purchase of products or services, shall be resolved through good-faith negotiations between the parties.

b) If a resolution cannot be reached through negotiations, either party may initiate mediation or arbitration proceedings as per the laws and regulations governing such disputes.

1. Governing Law and Jurisdiction:

a) These Terms and Conditions shall be governed by and construed in accordance with the laws of San Francisco. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts of San Francisco.

1. Other Provisions:

a) Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

b) Entire Agreement: These Terms and Conditions constitute the entire agreement between you and FreshFrosh regarding the use of our website, the sale and purchase of products or services, and supersede any prior agreements or understandings.

c) Waiver: Failure to enforce any provision of these Terms and Conditions shall not be deemed a waiver of that provision or the right to enforce it.

If you have any questions or concerns regarding these Terms and Conditions, please contact us for clarification or seek legal advice before using our website or engaging in any transactions.

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1. Refund Policy:

a) We strive to provide high-quality products and services to our customers. If, for any reason, you are not satisfied with your purchase, we offer a comprehensive Refund Policy. This policy outlines the guidelines and process for requesting refunds, including eligibility criteria, refund methods, and any applicable fees or restrictions.

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This Refund Policy outlines the guidelines and process for requesting refunds for products or services purchased from FreshFrosh. We strive to ensure customer satisfaction and provide a fair and transparent refund process. By making a purchase, you acknowledge and agree to comply with the terms outlined in this policy.

1. Eligibility Criteria:

a) Refunds may be requested for eligible products or services within a specified period from the date of purchase. The eligibility criteria may vary depending on the nature of the product or service. Please refer to the specific refund eligibility details provided for each product or service on our website.

b) To be eligible for a refund, the product or service must be unused, in its original condition, and in the same packaging as received. Any product or service that has been used, damaged, or altered may not be eligible for a refund.

1. Refund Methods:

a) Refunds will be processed using the original payment method used during the purchase. If the original payment method is no longer valid or available, an alternative refund method may be used at our discretion.

b) Please note that refunds may take a certain period of time to be processed and reflected in your account. The exact processing time may vary depending on the payment provider or financial institution involved.

1. Applicable Fees and Restrictions:

a) In some cases, a refund processing fee or restocking fee may apply. This fee covers administrative and handling costs associated with processing the refund. The specific fee, if applicable, will be clearly communicated at the time of the refund request.

b) Certain products or services may have additional restrictions or conditions that affect the eligibility for refunds. These restrictions will be clearly stated on our website or in the product/service description.

1. How to Request a Refund:

a) To request a refund, please contact our customer support team through the designated channels provided on our website or refer to our Contact Us page for the appropriate contact information. When requesting a refund, please provide the following details:

• Order number

• Reason for the refund request

• Any supporting documentation or evidence, if applicable

b) Our customer support team will review your refund request and determine its eligibility based on the criteria mentioned in this policy. We may require additional information or clarification to process your refund request.

c) Once your refund request is approved, we will initiate the refund process as per the refund method mentioned above.

1. Exceptions:

a) The following items/services are generally non-refundable unless otherwise stated:

• Digital products or services, including software licenses, downloadable content, or access codes

• Customized or personalized products/services

• Services that have been completed or consumed

b) Any exceptions to this policy will be clearly communicated at the time of purchase or in the specific product/service description.

Please note that this Refund Policy is subject to change without prior notice. The most current version will be posted on our website and will supersede any previous versions.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team for assistance.

1. Product Information and Pricing:

a) We make every effort to provide accurate and up-to-date product information, including descriptions, images, specifications, and pricing. However, errors or inaccuracies may occur occasionally. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update product information and pricing without prior notice.

b) All prices displayed on our website are in [insert currency] and are subject to applicable taxes, shipping charges, and any other additional fees, as applicable.

1. Account Registration and Security:

a) To access certain features of our website or make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for restricting access to your account.

b) You agree to provide accurate and complete information during the account registration process and to update your information promptly if there are any changes. You are solely responsible for any activity that occurs under your account.

1. Intellectual Property:

a) All content, trademarks, logos, and intellectual property displayed on our website are the property of FreshFrosh or its respective owners. You agree not to reproduce, distribute, modify, or use any of our intellectual property without prior written consent.

1. Limitation of Liability:

a) To the maximum extent permitted by law, FreshFrosh shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website, products, or services, including but not limited to any errors or omissions in product descriptions, delays or failures in delivery, or any other issues related to the purchase or use of our products or services.

1. Governing Law and Jurisdiction:

a) This Store Policy shall be governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of San Francisco.

1. Changes to the Store Policy:

a) We reserve the right to modify or update this Store Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

b) It is your responsibility to review this policy periodically to stay informed about any updates or changes.

1. Contact Us:

If you have any questions, concerns, or requests regarding

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1. Shipping and Delivery:

a) We strive to process and ship orders in a timely manner. Shipping and delivery times may vary depending on your location and the shipping method selected during checkout. Please refer to our Shipping and Delivery policy for more information regarding estimated delivery times, shipping options, and applicable fees.

b) It is important to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.

1. Product Availability:

a) While we make every effort to ensure product availability, there may be instances where certain products become temporarily or permanently out of stock. In such cases, we will notify you promptly and offer alternatives, including the option to cancel your order or place it on backorder.

b) We reserve the right to limit the quantity of certain products per customer to prevent abuse or unauthorized reselling.

1. Customer Support:

a) Our dedicated customer support team is available to assist you with any inquiries, concerns, or issues you may have. We strive to provide excellent customer service and will make every effort to address and resolve your concerns promptly.

b) Please contact our customer support team through the designated channels provided on our website or refer to our Contact Us page for the appropriate contact information.

1. User-generated Content:

a) We may feature user-generated content, such as product reviews or testimonials, on our website or social media platforms. By submitting content, you grant us the right to use and display such content for promotional purposes. However, we reserve the right to moderate, edit, or remove any user-generated content that violates our guidelines or is deemed inappropriate.

1. Severability:

a) If any provision of this Store Policy is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

1. Entire Agreement:

a) This Store Policy, along with our Privacy Notice, Terms and Conditions, and Refund Policy, constitutes the entire agreement between you and FreshFrosh regarding the use of our website and the purchase of products or services.

Please note that this Store Policy is an integral part of your agreement with us and should be read in conjunction with our other policies.

By using our website, making a purchase, or engaging with our services, you acknowledge that you have read, understood, and agreed to the provisions outlined in this Store Policy.