Shipping & Returns

1. Refund Policy:

a) We strive to provide high-quality products and services to our customers. If, for any reason, you are not satisfied with your purchase, we offer a comprehensive Refund Policy. This policy outlines the guidelines and process for requesting refunds, including eligibility criteria, refund methods, and any applicable fees or restrictions.

​

This Refund Policy outlines the guidelines and process for requesting refunds for products or services purchased from FreshFrosh. We strive to ensure customer satisfaction and provide a fair and transparent refund process. By making a purchase, you acknowledge and agree to comply with the terms outlined in this policy.

1. Eligibility Criteria:

a) Refunds may be requested for eligible products or services within a specified period from the date of purchase. The eligibility criteria may vary depending on the nature of the product or service. Please refer to the specific refund eligibility details provided for each product or service on our website.

b) To be eligible for a refund, the product or service must be unused, in its original condition, and in the same packaging as received. Any product or service that has been used, damaged, or altered may not be eligible for a refund.

1. Refund Methods:

a) Refunds will be processed using the original payment method used during the purchase. If the original payment method is no longer valid or available, an alternative refund method may be used at our discretion.

b) Please note that refunds may take a certain period of time to be processed and reflected in your account. The exact processing time may vary depending on the payment provider or financial institution involved.

1. Applicable Fees and Restrictions:

a) In some cases, a refund processing fee or restocking fee may apply. This fee covers administrative and handling costs associated with processing the refund. The specific fee, if applicable, will be clearly communicated at the time of the refund request.

b) Certain products or services may have additional restrictions or conditions that affect the eligibility for refunds. These restrictions will be clearly stated on our website or in the product/service description.

1. How to Request a Refund:

a) To request a refund, please contact our customer support team through the designated channels provided on our website or refer to our Contact Us page for the appropriate contact information. When requesting a refund, please provide the following details:

• Order number

• Reason for the refund request

• Any supporting documentation or evidence, if applicable

b) Our customer support team will review your refund request and determine its eligibility based on the criteria mentioned in this policy. We may require additional information or clarification to process your refund request.

c) Once your refund request is approved, we will initiate the refund process as per the refund method mentioned above.

1. Exceptions:

a) The following items/services are generally non-refundable unless otherwise stated:

• Digital products or services, including software licenses, downloadable content, or access codes

• Customized or personalized products/services

• Services that have been completed or consumed

b) Any exceptions to this policy will be clearly communicated at the time of purchase or in the specific product/service description.

Please note that this Refund Policy is subject to change without prior notice. The most current version will be posted on our website and will supersede any previous versions.